16bd's Privacy Policy

16bd is a secure and reliable online betting and casino platform. We treat the personal information of our users with the utmost seriousness. This privacy policy ("Policy") describes how 16bd collects, uses, discloses, and protects your personal information.

This policy applies to our website, mobile platform, and all services provided through 16bd. By using our services, you are consenting to the processing of your information in the manner described in this policy.

We commit that your information will not be sold to any third party and will not be used for any marketing purpose without your consent. 16bd uses SSL encryption technology to keep all your information secure.

16bd may collect the following types of information in order to provide its services:

2.1 Information Provided Directly

Information you provide directly when creating an account or using our services, which includes:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Residential address
• Password and security question answers (stored in encrypted form)
• Copy of national identity card or passport for identity verification (where applicable)

2.2 Transaction-Related Information

Information related to your financial transactions, such as:

• Deposit and withdrawal history
• Records of betting and gaming activity
• Relevant information related to bKash, Nagad, Rocket, and Upay mobile banking accounts
• Information on bonus claims and wagering activity

2.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Site usage time and session data
• Information collected through cookies and similar tracking technologies
• Referral source and site navigation patterns

16bd uses your personal information for the following purposes:

3.1 Service Provision and Operation

• Creating and managing your account
• Providing betting, gaming, and other services without interruption
• Processing financial transactions
• Verifying your identity and age

3.2 Security and Protection

• Preventing fraud and unauthorized access
• Preventing money laundering and other illegal activities
• Ensuring account security
• Detecting and investigating suspicious activity

3.3 Communication and Support

• Responding to your questions and complaints
• Sending important service-related notifications
• Providing 24/7 live chat and email support
• Sending account-related updates

3.4 Service Improvement

• Improving platform performance and user experience
• Developing new features and services
• Personalizing content according to user preferences
• Monitoring user behavior to ensure responsible gaming

16bd does not sell your personal information to third parties. However, certain information may be shared in the following circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted third-party providers for technical services, payment processing, and game operations. These partners may use the information only for the purpose of providing specific services and are required to comply with our privacy standards.

4.2 Legal Obligations

Relevant information may be provided in response to a lawful request from a law enforcement authority or a court order. Outside of these circumstances, your information is not voluntarily disclosed to any government authority.

4.3 Business Transfers

If 16bd undergoes a business merger, acquisition, or asset sale, user information may be included among the transferable assets. Users will, however, be notified in advance.

16bd uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, perform security verification, and save your preferences. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies remember your preferences such as language selection and display settings. They provide you with a personalized experience without requiring you to make changes each time.

5.3 Analytical Cookies

These cookies are used to monitor and improve the performance of the site. They collect information anonymously and do not identify you personally. You can disable these cookies through your browser settings.

16bd adopts industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All data transmitted on our website is encrypted using SSL/TLS technology.
• Data Encryption: Sensitive information, including passwords, is stored using strong encryption algorithms.
• Access Control: Through strict access control measures, only authorized staff can view your information.
• Regular Security Audits: Our systems are regularly tested for security vulnerabilities.
• Staff Training: All our staff receive regular training on data protection.
• Incident Response: A defined process is in place for rapid response to any security incident.

However, it is not possible to guarantee that the transmission of data over the internet is completely secure. 16bd makes every effort to maintain the highest level of security, but cannot guarantee the absolute security of data transmission.

16bd retains your personal information only for as long as necessary:

• Active account data: retained for as long as the account remains active.
• Financial transaction records: kept for a defined period in accordance with legal and regulatory requirements.
• After account closure: information required to meet relevant legal obligations is retained for the specified period.
• Support communication records: retained for a limited period for the purpose of improving service quality.

After the defined period, your information is securely deleted or anonymized.

As a 16bd user, you have the following rights:

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide that information to you within a reasonable time.

8.2 Right to Correct Information

If your information is incorrect or incomplete, you may request that it be corrected or updated. This can be done through account settings or by contacting the support team.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. In such cases, contact [email protected].

8.5 Right to Data Portability

You may request to receive your data in a structured, commonly used, and machine-readable format.

16bd strictly provides services only to users aged 21 and above. We do not intentionally collect personal information from minors.

Age is verified at the time of registration. If we learn that a minor is using our services, their account will be closed immediately and any collected information will be deleted.

If a parent or guardian believes their child is using our services, please contact [email protected].

16bd may update this privacy policy from time to time. When significant changes are made to the policy, we will notify you in the following ways:

• By displaying a special notice on the platform
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of this page

Continuing to use the service after changes have been made means you are agreeing to the new policy. You are advised to review this page regularly.

The 16bd platform may include services from third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These providers have their own privacy policies, and 16bd is not responsible for their methods of data collection or use.

We advise you to review the privacy policies of these third parties. 16bd takes responsibility for protecting your information only within its own platform and services.

16bd is committed to ensuring responsible gaming. Toward this goal, we may analyze information about your gaming behavior in order to:

• Identify at-risk gaming behavior
• Provide users with support assistance when needed
• Self-control tools can be applied effectively
• A safe gaming environment can be maintained on the platform

To learn more about responsible gaming, visit our Responsible Gaming page.

16bd's servers and service providers may be located in various countries. If your data is transferred outside Bangladesh, we ensure that such transfers take place under appropriate safeguards:

• Through internationally recognised data protection agreements
• By ensuring transfers are made to countries or regions with adequate levels of protection
• Through agreements with recipient organisations to uphold our privacy standards